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Provider Relationship Management
Portico’s Provider Relationship Management (PRM) solution gives the health plan’s provider relationship team the tools they need to easily orchestrate field and support center operations. Pre-built servicing workflows and self-service tools streamline interactions and ensure a better provider experience. Multi-channel communication support enables both mass and personalized communications. Portico’s PRM solution lowers your cost of serving providers while optimizing communication.
Key features:
- 360° snapshot of providers relationships (correspondence, issue/grievances, enrollment status, contract status, events, site visits, etc.)
- Robust provider search and inquiry
- Ad-hoc creation of provider target outreach lists
- Flexible outreach/campaign management (configurable templates and workflow)
- Drill down dashboards outreach/campaign performance
- Rules-based workload balancing for PRM staff
- Dynamic staff assignment (territory, top tier providers, provider specialty/types, etc.)
- Drag and drop territory definition and maintenance
- Workflow driven site visit management (automated scheduling, tracking and visit recording)
- Staff activity management and productivity reporting
- Seamless integration with recruiting, credentialing and contracting
Key benefits:
- Coordinated and effective provider interactions
- Reduced cost of provider relationship management
- Increased staff and provider productivity
- End-to-end visibility of your provider relationships
- Increased provider ease of doing business
