As web-based self-service gains broader acceptance as a business model, health plans are exploring new ways to leverage its advantages to serve their provider communities. Portico eService enables health plans to reduce administrative costs and to easily deliver differentiated self-service provider solutions.
Portico eService Empowers Providers
Web-based self-service tools present a significant opportunity to decrease administrative costs while improving provider satisfaction. Portico eService enables interactive functionality between providers and health plans to initiate electronic enrollment and change requests, reducing phone and fax based interactions. It also enables PNO staff to intuitively review and approve all requests, ensuring control and consistent quality.
Using pre-built workflow processes, the solution’s intuitive interface and guided entry processes make it simple to log-in and navigate the system. Portico eService is comprised of Provider WebLink, a secure provider portal used by providers to submit online applications, data updates and inquiries; and Payer WebLink, a payer portal used to review provider submissions and manage associated workflow processes.
Portico eService delivers powerful benefits, including:
- Decreased cost of servicing providers
- Improved provider satisfaction through greater transparency
- Streamlined interaction between providers and payers
- Reduced timeframes to complete provider requests
- Easy integration with internal process and backend systems
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